Frequently Asked Questions
Everything you need to know about your Footpatrol order.
How long does standard delivery take?
Standard delivery typically takes 3-5 working days within the UK. International shipping times vary by location and will be calculated at checkout.
What is your returns policy?
We offer a 28-day return policy. Items must be in their original, unworn condition with all tags and packaging intact to be eligible for a full refund.
Are your sneakers and apparel authentic?
Yes, Footpatrol only stocks 100% authentic products sourced directly from our brand partners including Nike, Jordan, adidas, and New Balance.
How do I enter a raffle for limited releases?
Limited releases are managed via the Footpatrol Launches app. You must register an account and enter the draw before the specified closing time.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Klarna for flexible payment options.
Can I track my order once it has shipped?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery progress.